Get the Security of Industry-Leading Warranties

Every Tempstar® home comfort product is backed the way it’s built—to be the best. Tempstar systems come with the confidence of long-lasting warranties. You can even extend coverage through dealers who participate in the HELP® (Homeowner’s Extended Labor Program) extended warranty program.

No Hassle Replacement™ limited Warranty
HELP® Extended Warranty
Standard Warranty
Protecting Your Warranty

To help you decide which Tempstar product and warranty protection is best for you, select from the following at-a-glance comparisons.

No Hassle Replacement™ Limited Warranty

The Tempstar No Hassle Replacement™ limited warranty assures of continued comfort—no worries, no questions. You get a replacement unit if a major component (the compressor, covered coil, or heat exchanger) should fail during the covered period. Ask your dealer for details.

The No Hassle Replace™ limited warranty is matched to four mainline product groups:

10 Years – for our top-of-the-line products
7 Years – for our mid-tier products
5 Years – for our standard-level products
1 Year – for our base-level products

NOTE: Entry-level builder-grade products do not come with a No Hassle Replace™ limited warranty.

Standard Warranty

Your Tempstar home air conditioner, heat pump, or furnace carries a limited warranty on all functional parts. Most Tempstar units feature an outstanding 10 year parts limited warranty. Tempstar units featuring R22 refrigerant carry a solid 5 year parts limited warranty. Other key components, such as heat exchangers, may carry a longer limited warranty. Look for specific details in the product description, check the Warranty Certificate, or ask your dealer for information.

Split system units must be matched with a Tempstar indoor coil or fan coil. Prior to replacing any unit, written authorization is required from the local Tempstar distributor technical service contact to validate that the unit was installed properly and that the component did not fail as a result of abuse. Installation labor charges may apply. Contact installing dealer for labor charge details.

Protecting Your Warranty

You are required to provide proof of yearly maintenance service by a qualified service technician to keep your warranty valid. The dealer also needs the serial number and model number of your unit, so keep your original receipts. For assistance in filing claims, your dealer can contact the distributor, who is supported by International Comfort Products, LLC (ICP).

To register your product for warranty coverage visit http://www.icpusa.com/productregistration.

See the warranty certificate for further details:

To find a Tempstar dealer, use the Dealer Locator or consult your Yellow Pages.

Extended Service Agreement For
Tempstar® Heating & Cooling Products

Homeowner's Extended Labor Program The HELP® program extends beyond manufacturer’s warranties to give you the ultimate peace of mind. You can cover both the costs of parts and labor, so you have no repair surprises and no out-of-pocket expenses for the life of the contract. If there’s a problem, all you do is call your HELP dealer who will promptly provide the needed service. If your original dealer is unavailable, have your contract transferred, at no additional cost, to another qualified HELP dealer.

Coverage Choices

Choose 2-year, 5-year, 7-year or 10-year HELP± programs, available in parts/labor or labor-only* options.

*Subject to HELP terms and conditions. Risk management provided by Equiguard, Inc., and backed by an insurance underwriter company. Refer to the actual Extended Service Agreement for HELP terms and conditions.

Transfer Option

If you sell your home during the HELP contract time period, you can transfer the agreement to the new owners for a small fee.

Exclusions

Tempstar Matched System To keep your heating and cooling systems running at top efficiency and maximum comfort, you need routine preventive maintenance, not covered by your HELP agreement. The HELP program does not pay for parts to prevent a failure; the replacement of a part is covered only after it fails.

The installing dealer is responsible for all labor charges resulting from a failure during the first 121 days after installation. After that, the HELP program pays your dealer directly for any repair expenses.

Additionally, no coverage of:

Service calls that do not result in a repair
Improper installation, misuse, abuse or neglect
Damage or failure caused by rust, oxidation, corrosion, water freezing, fire or other acts of nature
Incidental, indirect or consequential damages of any kind
Repairs related to appearance of equipment (paint, cabinet parts, knobs and buttons)
Any accessories not manufactured by the makers of Tempstar heating and cooling products (such as filters, ductwork, registers, grilles, clocks, wall-mounted thermostats, electronic thermostats, humidifiers, dehumidifiers, external writing, piping, and venting)