Privacy Notice

United Technologies Corporation and its subsidiaries and affiliates (collectively, “UTC”), including UTC Climate, Controls & Security, are responsible for this website and are committed to protecting the privacy of visitors to this website. UTC has implemented technical, administrative, and physical measures to safeguard any personal information that we may collect.

This website is intended for visitors from all regions of the world who are at least 18 years of age. UTC does not knowingly solicit information from, or market products or services to, children. If you are under the age of 18, please do not enter your personal information on this or any other UTC website.

What personal information does UTC collect?

UTC monitors user traffic patterns throughout the website according to a user's domain name, browser type, date and time of access, and pages viewed. Our Web servers collect the domain names but not the email addresses of visitors. This information is collected in order to measure the number of visitors to our website and to determine which areas of the website users find useful based upon the amount of traffic to particular areas. UTC uses this information to enhance users’ experience at the website and to better prepare future content based on the interests of users.

A visitor to our website may be asked to provide personal information to receive a response or some other service from UTC.

For UTC to respond to questions you may be requested to provide your and/or your company’s Personal Identifying Information, including:

  • name
  • email address
  • phone and FAX number
  • physical address

To register your products with UTC, in addition to your Personal Identifying Information, you may be requested to provide:

  • Information that accurately describes the UTC product
  • Information that accurately describes the person/company that installed and maintains the UTC product

If you are registering to become a supplier to UTC, in addition to your Personal Identifying Information, you may be requested to provide:

  • The manufacturing quality system your company uses
  • Your relation to other UTC companies
  • Your total sales and your sales to UTC companies
  • The number of employees in your company
  • The diversity classification and certification of your company

The collection of information will be transparent to you – you will be asked for it and will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the personal information requested, UTC may be unable to complete the transaction you have requested.

How does UTC use the personal information it collects?

Any personal information collected will only be used, as pertinent to a specific website, to:

  • provide investor services;
  • provide the information, item, or service you have requested;
  • communicate with you about products, services, and events relating to UTC;
  • improve our products, services, and websites;
  • evaluate your interest in and/or allow you to apply for employment with UTC;
  • protect against fraud;
  • screen against sanctions and antiterrorism lists as required by law;
  • respond to a legitimate legal request from law enforcement authorities or other government regulators;
  • investigate suspected or actual illegal activity;
  • prevent physical harm or financial loss;
  • conduct investigations to ensure compliance with, and comply with, legal obligations.

Because UTC is a global company with locations in many different countries, we may transfer your information from one legal entity to another or from one country to another in order to accomplish the purposes listed above. We will transfer your personal information consistent with applicable legal requirements and only to the extent necessary. If you do not want your information transferred to other legal entities or transnationally, including to countries that may not have been deemed “adequate” by the European Union, please do not provide us with your personal information. If you choose to provide us with your personal information, we will treat that action as consent to transferring your personal information to other companies and other countries as described in this notice.

Does UTC use your personal information to contact you?

UTC may use the personal information you provide to contact you about products, services, promotions, special offers, surveys, and other information that may be of interest to you. If you prefer not to receive such communications, please use the “unsubscribe” function within the website or let us know by sending an email to privacy.compliance.ccs@utc.com. Also, UTC will ensure that any marketing communications sent by electronic means will provide a simple method for you to opt-out or unsubscribe.

Does UTC share the information it collects with any third parties?

UTC will not sell or otherwise share your personal information outside the UTC group of companies, except to:

  • service providers UTC has retained to perform services on our behalf. UTC will only share your personal information with service providers whom UTC has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;
  • comply with legal obligations, including but not limited to in response to a legitimate legal request from law enforcement authorities or other government regulators;
  • investigate suspected or actual illegal activity;
  • prevent physical harm or financial loss; or
  • support the sale or transfer of all or a portion of our business or assets (including through bankruptcy).

How does UTC use cookies or other tracking technologies?

UTC may use cookies on this website. Cookies are small text files sent to and stored on users’ computers that allow websites to recognize repeat users, facilitate users’ access to websites, and allow websites to compile aggregate data that will allow content improvements. Cookies do not damage users’ computers or files. If you do not want cookies to be accessible by this or any other UTC website, you should adjust the settings on your browser program to deny or disable the use of cookies.

This website may also use web beacons. A web beacon is usually a pixel on a website that can used to track whether a user has visited a particular website to deliver targeted advertising. Web beacons are used in combination with cookies, which means that, if you turn off your browser's cookies, the web beacons will not be able to track your activity. The web beacon will still account for an anonymous visit, but your unique information will not be recorded.

United Technologies may also use cookies and similar technology placed by one of our business partners to enable UTC to learn which advertisements bring users to our website. With these cookies and similar technology, the information that we collect and share is anonymous and not personally identifiable. For more information about cookies and other tracking technologies, click here.

How can you access, correct, or change your personal information?

UTC allows users to correct or change information submitted to UTC or to report problems with the website or to pose questions or concerns by contacting webmaster@ccs.utc.com.

What should you understand about the third-party links that may appear on this website?

In some instances, UTC may provide links to non-UTC controlled websites, which UTC will make reasonable efforts to identify as such. UTC does not control such third-party websites, however, and cannot be responsible for the content or the privacy practices employed by other websites.

What additional information should website users in California know?

Annually California residents may request and obtain information that UTC shared with other businesses for their own direct marketing use within the prior calendar year (as defined by California’s “Shine the Light Law”). If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which UTC shared this information in the immediately preceding calendar year. To obtain this information, please send an email message to privacy.compliance.ccs@utc.com with “California Shine the Light Privacy Request” in the subject line as well as in the body of your message.

How might UTC change this policy?

As UTC expands and improves this website, we may need to update this policy. This policy may be modified from time to time without prior notice. We encourage you to review this policy on a regular basis for any changes. Substantive changes will be identified at the top of the policy.

How can you contact UTC?

If you have any comments or questions or if there are other things we can do to maximize the value of this website to you, please email webmaster@ccs.utc.com. If you have questions about UTC’s privacy practices in general, please email privacy.compliance@utc.com. In the event that you are located in a country governed by the GDPR and would like to contact the local Data Protection Officer, please note that in your email and your inquiry will be directed to the appropriate person.

Last updated by the UTC CCS Privacy Officer on January 23, 2017